14 January 2014

ENTR 210 'Launch and Learn'

Welp. This semester is the one where I start a business. And discuss it in class. In front of people. People that aren't my mother.

At first, I was really scared of this class. Last semester's Intro to Entrepreneurship class intimidated me because I was surrounded by all these really smart kids who knew just what they wanted to do in the business world or already had businesses of their own, etc. The first day of this new class, I felt dread. I do, in fact, know what I want to do in the business world. It's just not something I'm really comfortable starting on just yet, especially while I'm in school.

And the thing about ENTR 210 is that you actually have to start a business start a business start a business start a business.

After today I am no longer as intimidated. Brother Porter had us each tell the class who we were and our business idea. Some kids still didn't have ideas and others had too many. Oh, I thought. I'm not the only human kid here, I guess.

Now that I have my idea (which I will be sharing here very soon!) I'm pretty excited to get started. It's going to take a while, but an Irishman in my class told me it could get me to SL Comic Con in April, and maybe September!

06 December 2013

Another Best Buy Follow-Up

It's been forty-eight hours since my last post, and I finally received the response I was promised on Twitter! Yay! Here is the email I received as a follow-up to my tweets to Best Buy and my response:



Hello Olivia-
I absolutely apologize that we were not able to ship this order for you.  It would certainly be disappointing.
Our deliveries are based on the UPS delivery database, so wherever they can deliver, we can usually ship to within the United States.  Unfortunately, we were not able to verify that this was a deliverable address and so could not ship this order to you.  You can find more information on the Conditions of Use for BestBuy.com here.
If you have a better address that we could ship to, you could certainly try to re-order, otherwise, my other recommendation would be to purchase this item in your local Best Buy store, if available.
I am sorry for any disappointment that this may cause you.
Sincerely,
Bill
Social Connections and Innovation
Community Connector





Bill:

My aunt, with whom I live, runs a business from her home, shipping products nationwide. She ships with UPS and USPS every single business day, so I find it pretty difficult to accept this excuse. I also do not understand why I was not contacted about this before my order was cancelled, so that we could work together to find a solution. I live very near a Best Buy store - we could have simply arranged for store pickup instead, making things easier on everyone, I'm sure. My disappointment mostly stems from the company's failure to attempt to resolve the problem.

As for reordering, I was informed that to do so would be to re-purchase the product at the current price. I was told that matching the price I originally paid would be impossible, so I have taken my business elsewhere.

Thank you anyway for your time. Perhaps Best Buy will be able to better assist the next customer that encounters this problem.

Cheers,
Olivia Sunday 



I'm really not convinced that my address is impossible to ship to, considering the fact that my aunt ships stuff to and from our address every single day...

05 December 2013

Best Buy's Customer Service Follow-up post

It has been over twenty-four hours since I contacted Best Buy about my cancelled order, plenty of time for them to have followed up with me and tried to make things right.

My letter to Lisa Smith was never replied to. I suppose this is understandable, considering she is an executive and quite busy. However, I see no reason for her to have passed it along to someone beneath her.

I remembered learning from a lecture about how Twitter and Facebook were such instrumental tools in the hands of consumers now, so I posted about the situation on both platforms. On Facebook I received a great response from my friends and several of them shared the link to my blog. Probably didn't actually do much, but @BestBuySupport replied to my tweet within minutes, saying, "We regret to hear of your experience. If you like, email twitter@bestbuy.com and we'll look into this for you." I forwarded the letter I wrote to Lisa Smith too the email address provided, and got this automatic response:

Your message has been received by Best Buy. A member of our team will do their best to assist you within to 1-2 business days. Thank you for your patience.
Regards,
ECC Social Connections & Innovation
Best Buy Corporate

Bull.

Anyway, I called my father to tell him about the whole shenanigan. I was about to just order directly from Apple, but he told me I should look at buying my computer from B&H Photo Video in New York. Their prices are pretty much the best you'll find anywhere (plus - free shipping and no sales tax!). After adding both a 13.3" MacBook Air 256GB and an AppleCare policy to my cart, I found the total price $115 less than buying everything directly from Apple Store for Education! (The difference would be $165 from the regular Apple Store.) I was absolutely thrilled and immediately placed my order. The checkout was smooth and hassle-free, and I got a shipping notice about twelve hours later. Best Buy didn't even try shipping my order for three business days.

Happy ending: B&H have been sending me updates on my order and have been stellar examples of after-sale service. I sang B&H's praises on Twitter and Facebook. I had some friends commit to abstain from giving Best Buy their business for the rest of their lives, and I gained a new favourite electronics dealer in B&H Photo Video. B&H Photo Video gained a new loyal customer. I'm expecting a shiny new MacBook on my doorstep by the end of the semester.

UPDATE: Henry Posner, the online reputation manager for B&H replied to my second tweet and thanked me for my order. See? This is how you follow up with customers. Observe.

04 December 2013

Best Buy's Customer Service is a Joke

When attending a business school, one naturally expects to learn a few things about customer service. One of my teachers related to my class a tale involving the clothing retail giant Nordstrom's accepting the return and refunding the purchase of a used car tire. This and other such stories have given me a standard of customer service to hold my future business to, and my current dealings with existing businesses. I think you'll see why I was upset when the events described in the following letter transpired. I've thrown down my gauntlet....


Wednesday 04 December, 2013 17:47


To Lisa Smith, Vice President, Enterprise Customer Care at Best Buy:


This Black Friday, I purchased a MacBook Air on the BestBuy website at a $150 discount. I was sent a confirmation email that said my order had been processed and was ready to ship. So you'll understand why I was surprised and dismayed to find this in my inbox:


Hello Olivia,        


We're sorry, but the order listed below has been canceled because we are unable to ship to the address provided.        
Be assured that if you paid by credit card, it has not been charged, and any other method of payment has been credited. If you used a Gift Card for this order and no longer have it, please call the number below and we'll send you a replacement. Please note that this cancellation might affect your order's free shipping eligibility, bundle pricing, or gift-with-purchase eligibility.        
If you have any questions — or if you'd like to place this order again — please contact us at 1-888-BEST BUY (1-888-237-8289). If possible, please have your order number handy.        
Once again, we're sorry for this inconvenience. We hope to hear from you soon.                                              Sincerely,


Lisa Smith
Vice President
Best Buy Customer Care


My first reaction upon reading your reason for cancelling my order included wondering why I was not simply contacted to verify my address, give a different address if necessary, or just arrange for an in-store pickup. As requested in your last line, I called the Customer Care number listed in the email and spoke with an associate named Yolanda. She was as helpful as she could be, and was very patient with me. She confirmed the address I had given for shipping, and upon finding that it was indeed correct, informed me that there was no good reason why my order should have been cancelled. Why, then, was it? I asked to reorder my purchase and requested that the sale price I originally paid be honoured. She told me this wasn’t possible and apologised for the inconvenience. Additionally, Yolanda informed me that this exact same scenario had happened more than once this weekend!


This is a mockery of customer service. I, as well as customers facing similar predicaments, was promised a price and paid it, expecting the computer I ordered. I was not expecting this transaction to leave me empty-handed. Unless I am allowed to reorder the computer at the promised price, you can expect no further business from me or my friends and family.


Looking forward to your response,


Olivia Sunday 





....think they'll pick it up?

11 December 2012

Regarding SSHS's production of Once Upon A Mattress

So...after three days of grueling auditions and feeling like a horrible person when I laughed at people's singing (yes I actually did. I tried so hard not to, so give me a pat on the back for effort) I have a piece of news that I think will interest anyone who knows me personally! I am playing the role of Queen Aggravain in my high school's production of Once Upon A Mattress. I'm so excited because I know this year the musical will be quality. Our last music teacher barely knew what he was doing and our new teacher is SO AMAZING (a trained opera singer) I don't even have enough words to describe her skills. She knows everything there is to know about your voice after just a few minutes of hearing you speak or sing, and sometimes all she needs is to look at you. It's kind of creepy. She knows how to really teach people to sing and adapt to individual learning needs, something the last teacher lacked. Also, her husband is a legitimate film and stage director so he is directing our musical. It's already turning out well and we only just today read the script...I'm feeling really confident! I have until January 7th to memorise Act I, and until January 24th to memorise Act II. I feel confident because I know that my teacher (I'm not saying her name on here because I don't know how kindly she would take my plastering her name all over my blog) can help me be truly amazing. Last year I wouldn't have felt this confident.

Another thing I really like about her is that you don't get the feeling she's thinking about doing you when you make eye contact (unfortunately, everyone agrees that our last music teacher gave off that vibe. Even the boys). That's always a plus.

And also I'm really good friends with her daughter, who watched DOCTOR WHO!! Finally! Another teenage Soda Springs Whovian!

And boy did this post veer from the original subject...by the way, Tokio Hotel is supposedly releasing a new album next year. Thought you ought to know.

11 April 2012

Pinkie Pie

My favourite pony. ^_^

You can expect Rarity, Rainbow Dash, and the Cutie Mark Crusaders in the future as well :)

15 February 2012

Grammar Mistakes Everyone Should Know How to Prevent

Prevalent in a few of my friends' Facebook posts are simple grammatical errors. All of them are made repeatedly, so I'm pretty sure these people are under the impression that no mistakes are being made. I've done a couple of short corrective posts, which only a few people noticed. Nothing came of them, so I began correcting every status, shared item, meme, and comment (unless they were a valid keyboard slip) with the correct usage and an asterisk. I'm not trying to be rude, and I'm not trying to seem like I am the grammar guru and you should all feel inferior; I just want people to be aware of what they are writing. Really, how long does it take to proofread your Facebook status, or a short text? Perhaps four seconds if it needs correcting? We learned this in third grade, guys. Write a rough draft. Re-read it! Does it sound off? Fix it! Are their blaring spelling errors? Fix them! Did you use that comma properly? Are you sure? The Internet is not an excuse to use improper grammar. Take the time to care. If you don't, you will come off as 'uneducated,' at least to folks like me.

Now, the mistakes I'm addressing today are apostrophe neglect, too/to mixups, their/they're/there mixups, the insistence upon spelling 'tomorrow' as 'tomarrow', the its/it's conundrum, your/you're mixups, and the supposedly interchangeable me/I. There are actually more, but I don't want to spend all day writing this. I may do another post like this one later.

Contractions mostly always use an apostropheGonna is a well-known contraction that does not actually use one. However, most do; the words 'cant' and 'wont' actually have their own meanings. If you're not willing to use the apostrophe, don't use the contraction. However, if you are not willing to use an apostrophe you must be a lazy writer, so writing out 'I am' and 'have not' and 'let us' and 'you are' all the time probably would not be your favourite option. Really, just one more tap in your typing won't hurt you. You don't even have to use the shift key.

This next one is way too annoying to overlook. (See what I did there?) Too is used to indicate excess or in addition to something else, as in 'too cold' or 'I would like to go too'. To is a preposition or part of a verb in the infinitive, as in 'to a friend's house' or 'to write'.

Their is the possesive form of they, as in 'their party was a blast.' They're is a contraction! It's a fairly easy one to figure out. Next, I really didn't think it was possible to misuse there until I joined Facebook. Use it to indicate the location of something or someone, as in "she is standing there" or "there is a TARDIS in my backyard".

This next one is a bit ridiculous in my opinion. The reason I'm not letting it slide is because the A and O keys are on opposite sides of the keyboard. There is no way this is just a finger-slip. T-O-M-O-R-R-O-W. Tomarrow doesn't even make sense. I mean, just look at it. It almost makes me laugh.

Now, I myself used to have quite a bit of trouble remembering the rule for this one, but I now have it down. Everyone else my age should at this point too. It's is a contraction for "it is". Its is a complete word, all by itself, and is the possessive form of it. It's kind of tricky, because many possessive forms use apostrophes. So, how does one know which one to use? What got it to stick with me was simply knowing there is a difference. You might have a funny little rhyme or something.

I'm almost done, guys. You're probably considering leaving this page, if your eyes haven't wandered off already. You're is another contraction; your is the possessive form of you. You wouldn't say 'this towel is you'res' now, would you?

Have you ever said, "Me and so-and-so are gonna go outside?" I'd be willing to bet you have. This is one of my biggest pet peeves, yet I find myself using it all the time. However, while writing, I never use it. I think the verbal me/I is past repair as it has become so ingrained into all of our minds. Would you say, "Me is gonna go outside?" Of course not! You would say I am. So why would you say, "Me and so-and-so are gonna go outside?" In this instance, me should be I. Another issue with this sentence is that I shouldn't even be the first thing mentioned! It ought to say, "So-and-so and I are going outside."

If you've spotted any mistakes in my grammar, by all means, please point them out.

Footnote: Just so you know, gonna is a well-used contraction of going and to. It doesn't use an apostrophe.

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About Me

I have an opinion. A lot of the time I keep to myself, but the times that I do let you know what it is, I'll be right to the point. You may or may not like it.