Another Best Buy Follow-Up

It's been forty-eight hours since my last post, and I finally received the response I was promised on Twitter! Yay! Here is the email I received as a follow-up to my tweets to Best Buy and my response:

Hello Olivia-

I absolutely apologize that we were not able to ship this order for you.  It would certainly be disappointing.

Our deliveries are based on the UPS delivery database, so wherever they can deliver, we can usually ship to within the United States.  Unfortunately, we were not able to verify that this was a deliverable address and so could not ship this order to you.  You can find more information on the Conditions of Use for BestBuy.com here.

If you have a better address that we could ship to, you could certainly try to re-order, otherwise, my other recommendation would be to purchase this item in your local Best Buy store, if available.

I am sorry for any disappointment that this may cause you.

Sincerely,

Bill

Social Connections and Innovation

Community Connector

Bill:

My aunt, with whom I live, runs a business from her home, shipping products nationwide. She ships with UPS and USPS every single business day, so I find it pretty difficult to accept this excuse. I also do not understand why I was not contacted about this before my order was cancelled, so that we could work together to find a solution. I live very near a Best Buy store - we could have simply arranged for store pickup instead, making things easier on everyone, I'm sure. My disappointment mostly stems from the company's failure to attempt to resolve the problem.

As for reordering, I was informed that to do so would be to re-purchase the product at the current price. I was told that matching the price I originally paid would be impossible, so I have taken my business elsewhere.

Thank you anyway for your time. Perhaps Best Buy will be able to better assist the next customer that encounters this problem.

Cheers,

Olivia Sunday 

I'm really not convinced that my address is impossible to ship to, considering the fact that my aunt ships stuff to and from our address every single day...